Privacy Policy

Effective date: January 2026

CareFree Interiors ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, submit an enquiry, request a quote, interact with us on social media, or provide your information through advertising lead forms, including Facebook and Instagram Instant Forms.

We aim to handle personal information in an open and transparent way and in accordance with applicable Australian privacy requirements.

1. What personal information we collect

We may collect personal information such as:

• Name
• Phone number
• Email address
• Home or project address
• Suburb and postcode
• Details about your enquiry, project, products or services you are interested in
• Photos, measurements or information you provide about your home or space
• Communication records when you contact us by phone, email, website form, SMS or social media
• Marketing preferences and responses to offers or promotions
• Website usage information, such as IP address, browser type, pages viewed and referring website

2. How we collect personal information

We may collect personal information directly from you when you:

• Fill in a contact form on our website
• Request a measure and quote
• Call, email or message us
• Submit a Facebook or Instagram lead form
• Interact with our ads, website or social media pages
• Provide details during an in-home consultation or showroom visit

We may also collect limited information automatically through cookies, analytics tools and similar technologies when you use our website.

3. Why we collect personal information

We collect, hold, use and disclose personal information for purposes including:

• Responding to your enquiries
• Providing quotes, consultations, products and services
• Arranging appointments, measurements, installations and follow-up communication
• Sending requested information about blinds, shutters, curtains, awnings, flooring and related services
• Improving our website, services, advertising and customer experience
• Internal record keeping and administration
• Sending marketing communications where permitted by law
• Complying with legal obligations and resolving disputes

4. How we use and disclose personal information

We may disclose your personal information to:

• Our employees, contractors and service providers who help us operate our business
• Installers, suppliers or subcontractors involved in providing products or services to you
• Website hosting, IT, CRM, email, SMS, analytics and marketing service providers
• Advertising platforms such as Meta where relevant to lead generation, remarketing or campaign measurement
• Professional advisers, insurers or legal representatives where reasonably necessary
• Government, regulatory or law enforcement bodies where required or authorised by law

We do not sell your personal information to third parties.

5. Direct marketing

We may use your personal information to send you updates, promotions, offers or other marketing communications about our products and services where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe link in an email, replying STOP to an SMS where applicable, or contacting us using the details below.

6. Facebook and Instagram lead ads

If you submit your details through a Facebook or Instagram lead form, we may use that information to contact you about your enquiry, provide a quote, discuss suitable products or services, and follow up in relation to your interest in CareFree Interiors. Information submitted through Meta’s lead forms may also be processed in accordance with Meta’s own privacy terms and systems.

7. Cookies and website analytics

Our website may use cookies, pixels and analytics tools to better understand website traffic, improve performance, measure advertising results and help us provide more relevant content and ads. You can usually control cookies through your browser settings, although disabling cookies may affect website functionality.

8. Overseas disclosure

Some of our website, marketing, analytics or technology service providers may store or process personal information outside Australia, including in countries such as the United States or other jurisdictions where their servers or operations are located. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include secure software systems, restricted access, password protection and reputable third-party service providers. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We may need to verify your identity before responding.

11. Complaints

If you believe we have mishandled your personal information, you may make a privacy complaint by contacting us using the details below. Please provide enough detail for us to understand and assess your complaint.

We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may wish to contact the Office of the Australian Information Commissioner (OAIC).

12. Contact us

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations. The latest version will be published on this page, and the effective date will be updated above.